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 Privacy Policy

 

 

Type of website: Consulting
Last updated: 24th day of August, 2023

www.crownfamilywellness.com (the "Site") is owned and operated by Crown Family Wellness. Crown Family Wellness can be contacted at:

info@crownfamilywellness.com
(855) 588-7881
________________________________________

Purpose
The purpose of this privacy policy (this "Privacy Policy") is to inform users of our Site of the following:

  1. The personal data we will collect;

  2. Use of collected data;

  3. Who has access to the data collected;

  4. The rights of Site users; and

  5. The Site's cookie policy.

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This Privacy Policy applies in addition to the terms and conditions of our Site.

 

Consent
By using our Site users agree that they consent to:

  1. The conditions set out in this Privacy Policy; and

  2. The collection, use, and retention of the data listed in this Privacy Policy.

 

Personal Data We Collect
We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.
 

Data Collected in a Non-Automatic Way
We may also collect the following data when you perform certain functions on our Site:

  1. First and last name (if voluntarily provided);

  2. Email address (if voluntarily provided); and

  3. City/State/Province/Country (if voluntarily provided); and

  4. Phone number (if voluntarily provided).

By providing us with your data, you agree that it may be collected using the following methods:

  1. Contact form from our website

  2. PracticeBetter Scheduling Software for booking an appointment

  3. Facebook/Meta/Instagram instant messenger

  4. Direct text or phone contact to us

  5. Ballot entry at a venue

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Opt-In Text Messaging

You agree to receive text communication from us when you:

  • Submit your cell phone number in a contact form;

  • Text us first at our toll-free number or direct to an employee cell number;

  • Provide verbal consent in a consultation

  • or when you begin services with us. 

    Text message consent may be revoked at any time by texting us STOP or requesting in writing to info@crownfamilywellness.com.   

 

How We Use Personal Data
Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.


The data we collect when the user performs certain functions may be used for the following purposes:

  1. Communication

 

By providing your contact details through the methods outlined above, you agree to opt-in to receiving communication from us via text, email, or phone calls , and can opt out at any time by providing written notice by text or email.  Examples of this communication may include, but not be limited to: 

  1. Appointment notifications
  2. Billing and payment notifications
  3. Forms and waivers to be signed
  4. Notice of termination of services
  5. Service-related notes and details

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Who We Share Personal Data With
Employees
We may disclose user data to any member of our organization who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.
 

Other Disclosures
We will not sell or share your data with other third parties, except in the following cases:

  1. If the law requires it;

  2. If it is required for any legal proceeding;

  3. To prove or protect our legal rights; and

  4. To buyers or potential buyers of this company in the event that we seek to sell the company.
     

If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.
 

How Long We Store Personal Data
User data will be stored until the purpose the data was collected for has been achieved.

You will be notified if your data is kept for longer than this period.
 

How We Protect Your Personal Data
Location data is not retained.  Contact information is only retained if the client engages services, and all information is kept secure, and never sold.

While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.
 

Children
We collect or use personal data of children under 13 years of age provided directly from their legal guardians for the sole purpose of providing wellness/therapeutic services. Examples of this data include, but are not limited to:

  1. First and last name

  2. Age

  3. Medical diagnoses, if applicable

  4. Dietary intake

  5. Medications/supplements

  6. Sleep habits

  7. Emotional and physical health as it relates to the services their guardian has retained us for.  

  8. Medical professionals involved in their care, and other related interventions, based on relevance

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We do not communicate directly with children relating to their personal data.  If we learn that we have collected personal data from a child under 13 years of age, the personal data will be deleted as soon as possible. If a child under 13 years of age has provided us with personal data their parent or guardian may contact our privacy officer.

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How to Access, Modify, Delete, or Challenge the Data Collected
If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, or if you would like your data to be deleted or modified in any way, please contact our privacy officer here:

Sarah Casburn, RECE, CNE
info@crownfamilywellness.com
(855) 588-7881
 

Do Not Track Notice
Do Not Track ("DNT") is a privacy preference that you can set in certain web browsers. We do not track the users of our Site over time and across third party websites and therefore do not respond to browser-initiated DNT signals.

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Cookie Policy
A cookie is a small file, stored on a user's hard drive by a website. Its purpose is to collect data relating to the user's browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.  To our knoweldge, we do not use cookies on our Site.

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Modifications
This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the "Effective Date" at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.

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Contact Information
If you have any questions, concerns or complaints, you can contact our privacy officer, Sarah Casburn, at:

info@crownfamilywellness.com
(855) 588-7881
________________________________________

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